Quality and reliability have always been top priorities at INTERLABOR. To ensure both aspects, a Q-system based on two pillars has been established. The first pillar consists of the integration into an international network for mutual assurance and recognition of analysis results. Our Q-system is regularly checked by the Swiss accreditation body for compliance with the international standard ISO 17025 to ensure that we, as a testing laboratory, are technically competent and able to achieve professionally sound results. In addition, Swissmedic, the Swiss licensing and supervisory authority for therapeutic products, carries out periodic checks on compliance with the Therapeutic Products Act and the “Good Manufacturing Practice “ required therein for the manufacture of medicinal products.

The second pillar takes the term Q-management further and focuses on customer satisfaction as quality characteristics. For this reason, customer feedback from visits, consulting or feedback discussions and audits are systematically recorded and evaluated. Among other things, the findings flow into the process world and have already led to the introduction of the new lean management control concept „Gemba walk“.

If you have any questions or require further information, please feel free to browse through our FAQ section or contact our customer advisors directly.